Every piece is handmade, so we can’t accept returns for a change of mind. If your order arrives damaged or you received the wrong item, tell us within 48 hours with photos and we’ll replace it or refund you.
Damaged or wrong items
Message us on WhatsApp (+91 92579 66102) or email thesweetcosyy@gmail.com within 48 hours of delivery, with:
- Your order number
- Clear photos of the item and the outer packaging
- An unboxing video if you have one (it helps us resolve things faster)
We’ll review it within 1–2 working days and offer a replacement or a full refund for the affected item.
What we can’t accept
- Change-of-mind returns — every piece is made to order for you
- Personalised or custom hamper items
- Small variations in colour, shape or pattern — these are part of handmade work, not defects
- Candles that have been lit or used
Cancellations
You can cancel within 12 hours of placing your order, before we start making it. Once your piece is being handmade, we can’t cancel the order.
Refunds
Approved refunds go back to your original payment method (UPI, card or bank) within 5–7 working days. Your bank may take a little longer to show it.
Need help?
We reply fastest on WhatsApp, Monday to Saturday, 10am–5pm.